## [Building an always-on background agent to proactively support customers](https://parallel.ai/blog/customer-watch-background-agent)

Customer Watch is an always-on agent that monitors every Parallel account for usage spikes, errors, payment failures, and customer news, then posts into a Slack thread with the right account manager looped in. This post covers why we built it, the five pipelines it runs today, and the stack underneath: Pi, Hex, Attio, Slack, and our own Monitor and Task APIs.